At first Melissa was very nice and sweet. That only lasted the first few months of our lease. Over a year later and a different story. Does not return emails or calls. Takes weeks to get anything fixed via maintenance request. Not happy with her at all. She is completely rude and unprofessional. What is with property management companies here in Vegas? Show some integrity please! The owners live in Cali and I wonder if they knew how their tenants were being treated as well as their property. The home was very dirty upon move-in, with many broken items. The dishwasher did not work, the washer and dryer are old and nasty, the faucet handles were falling off, the microwave and dishwasher do not work, the garage door was broken, the carpet is coming up in areas so me and my family and my dogs are stepping on nails cutting our feet, and the yard is not even landscaped or properly finished. Absolutely zero maintenance done except what my husband and I do ourselves. No annual maintenance provided by them for the AC/Heater, water heater, pest problems, landscape is dying, etc. I have spent hundreds on landscaping removing and replacing dead bushes etc. The wood trim outside is peeling and pulling away from the house, the inside garage and house needs repainted, the roof tiles that were replaced mismatch and so on. Some of these things you don't see until you move in and live it. We relocated out-of-state so we rented this property based on pictures we had seen online. LOVE this neighborhood and my neighbors which is why I put in the extra effort but really this should be their responsibility. But what can I do when no one returns my calls and emails about fixing these items? Sigh....
Check out rip off report and you will see more negative claims against them. Melissa and her husband Chris don't care.
http://www.ripoffreport.com/r/luxe-international-realty-las-vegas-melissa-zimbelman-/las-vegas-nevada-89128/luxe-international-realty-las-vegas-melissa-zimbelman-nancy-lee-owner-524-ivy-spring-1238279