This place often has a line at lunch (I haven't tried it much), but I find it unremarkable for breakfast.
Refillable coffee mug is nice, but the egg dishes just don't have much taste (is there butter for those eggs somewhere?). Some of the pastries are better.
They sent out burnt french toast to me the other day (and not lightly: pretty black and charred). Manager did take one look when I walked it back to the counter and instantly ordered another one for me: so that was fast and helpful. But, how how did it come out in the first place? staff cooked and hand delievered it: maybe without lookin at it? A brief apology would have made things nicer (a quick "I'm sorry" from that manager would have done, but not even that).
Two different visits the coffee was mislabeled or served in the wrong container (e.g. flavored coffee in the "dark roast" bin). Letting them know was a shrug and an "okay, I'll look at it when I finish sorting these boxes")
Staff is friendly but often are giggling at inside jokes or talking with each other while taking your order.
Summary: not horrible, but low attention to detail and customer service and mediocre food means Panera is probably a better choice.