I walked into the salon to show the groomers that they had nicked my dog behind the ear. I wanted to show them because it had turned into an infection. The girl who helped me before I could get a word in got very aggressive and rude. I wasn't expecting them to necessarily do something, but to at least apologize and have at least some sympathy for the mistake. Instead we were told that things like this normally happen and were not allowed to speak to a manager because she was not their. She rudely told us we can call back Tuesday but she can not tell us if a manager will be in. No apologies terrible costumer service and I will no longer bring any of my dogs to this place again.