The big issue here is consistency. Inconsistent service, inconsistent food, and an inconsistent process. There are signs directing you where to go to order and where to go to pay, but over half the time, you get yelled at for waiting (for a long time) at the "order here" area instead of ordering at the "pay here" area. Even with the inconsistency of the sandwiches, they usually are better than Subway and both places are close walks for me, but with enough bad experiences, I am leaning towards just doing something else on a permanent basis when it comes to grabbing a quick bite close to home.