Ohhh Starbucks... this location needs ALOT of work. I frequent this location often, DESPITE how I always tell myself to drive further and go somewhere else.. I usually end up here because it's near. They are slower than molasses in freezing weather IN Maine! Because I have ended up multiple times with the wrong drink order via the drive up OR that it's always , ( any time of the day), got a LONG line and with that, a LONGER than usual wait time, I try and gauge the drive up length versus parking and pulling my lazy self out and walking inside to order. The last visit I had, for example, I parked, went inside and there was no line... the drive thru had no less than 8 vehicles waiting. I had my order taken immediately. I stick with what is on the menu here and make it my goal to not order anything crazy : 220* Capps or extra froth, for example.. I don't want to throw these guys off with what I know isn't that difficult BUT here, it seems to be. I stood waiting for a basic, nonfat, caramel macchiato for almost 20 minutes.. they forgot about my order. Finally I was asked by one of the several baristas if I was still waiting. He admitted they 'somehow' skipped me. Thankfully, I'm pretty patient. The other barista, a girl, gave me my now prepared drink. You know what , it was a latte. She also shortened my name .. with a wink? What? (KIM is my pet peeve ..& the name on the cup clearly states Kimberly :) .. ) Oh well. I had places to get to and it wasn't worth correcting my name , or my drink or advising these many baristas that the drink bar was a mess of spilled stuff.. sugars missing and empty canisters or half and half. I simply continue to frequent this particular location in hopes that because this part of S PHX has not much by way of restaurants or coffee places, this location will get its act together: you know the basics ? Clean the place more often , be quicker with simple menu offered drinks, be friendly, get the drinks correct and be apologetic for wronging a customer, not smarty! I'm holding out hope.. because I'm on about my 150th visit here and 3/4 times its the wrong something ! Americans and our coffees:)