After being with another insurance company for 8+ years (auto and renters), I found my rate jacked over $100 (with no changes in coverage or vehicle) with the accompanying letter that read the increase was happening because they can, I began to shop around for a better rate. With Tom Harman - State Farm Insurance, I would save well over $200 a year with the exact same coverage.
When I purchased a new vehicle recently, the switch over was seamless and everyone I have spoken to in that office has been a pleasure, knowledgeable and friendly. I try to do most of my communication via email, which they do as much as possible that way and then follow--up with a phone call when necessary. Tom even called and sang me Happy Birthday, how cool is that?! Email, paperwork and payments have all been very easy. With State Farm, I am able to pay for my policies on line and print out any paperwork that I could possibly need.
Luckily I have not had to file a claim with them yet (knock on every piece of wood available), but my service to date has been top notch and I would definitely recommend Tom Harman to be your State Farm insurance agent!