I have been a member here for the past 5 months and I couldn't be less happy with the entire experience. One of the managers always makes it seem like I'm bothering her and she definitely gave me an attitude today when I was using my friend's lotion instead of buying my own. I'm sorry I haven't been scammed into paying DOUBLE the suggested retail price, they prey on their customers here with ridiculously high prices and high pressure sales. The only reason I became a member here is because I felt forced into it by a saleswoman. I put in my notice of cancellation and was bombarded questions on why and had to sign a formal cancellation form telling them why I wanted to quit. If I could have quit months ago I would have, but a 6 month contract and paying $70 a month keeps me coming back just so I don't waste my money. Also had a horrific experience today with my skin and called to speak to a manager but there wasn't one, I don't for see them making this problem right and I'm furious.