Initially the Customer Service from the woman who collects the items was wonderful, and the price was great for what I was having cleaned! However, when I picked up my items, 2 of my shirts had yellow and brown stains all over to collar and top of my shirts, so I sent those back, and took home the rest of my items. When I got home, 2 pairs of pants had been shrunk (tighter through the leg, slightly shorter inseam). Both of these had been dry cleaned before (at another location) and did not shrink. 4 weeks later I am still waiting on my other shirts. I have called and was told that the stains cannot be removed, it must have been my cologne, and that I would have to take them back to the store I bought them from and claim a "manufacturer defect." This is completely unacceptable. Neither shirt has been worn more than 7 or 8 times each, and both have been dry cleaned before, and I always wear cologne, and I have never had this problem. They refuse to do anything about it. I have been given the run around on the phone, but am basically being told it is my fault that they ruined my shirts.