I'm sure I am a bit biased because I actually did find the dress of my dreams here - but I can definitely imagine the poor reviews are probably from people who had different hopes or unfortunately a one off bad experience. Going in on a Saturday mid afternoon I expected it to be crazy busy - which it was! But not too busy to have the proper attention and be able to take your time and not feel rushed. Vanessa was super nice and so helpful with finding what I liked and staying in my price range. If you are looking for that glamorous say yes to the dress experience (price tag and all) id say you may not be satisfied here - but it's definitely worth a shot to see what they've got for you ! To me, the team there definitely seemed determined to please everyone coming through the doors! Can't wait until my dress comes in and I can wear it again :)