If you value a) your time b) your money c) your sanity, AVOID this place. Just go across the street to the Rotman XChange cafeteria--literally, it's across the street, it will take you 30 seconds--and they will make you a much better latte for $3 in 2 minutes flat. Here, there are MASSIVE lineups all day long, completely disorganized staff, and constant cock-ups - although today's was actually the worst I have ever experienced, in any coffee shop, anywhere.
First, the person behind me in line got served before me. Then the server walked away as I was giving her my order. Then I waited for my coffee, and waited, and waited. When I asked if the small coffee that had been sitting there getting cold for ten minutes was mine, the barista barked "No." Ten minutes later, my coffee still hasn't appeared. Guess what! That WAS my coffee, except they got it wrong. Back to square one. Then they tried to make me what I actually ordered, but it turned out they were out of an ingredient, so someone had to go get more. A full THIRTY MINUTES after joining the line up, spent standing around in the butt-ugly, fluorescent-lit Robarts cafeteria, I finally got the small coffee I had spent almost five bucks and thirty precious minutes on. Meanwhile another customer had come back and thrown her coffee in the bin because they also gave her the wrong thing.