I've been very unhappy with the way this company has performed with deliveries in San Francisco. I had a package being delivered through amazon's Prime service, which apparently contracts with Ontrac for their SF deliveries.
We had a package that was shown as "Delivery attempted" yesterday, which is a complete lie. Somebody was home all day long, and the front door is connected to a phone line. No record of any calls were on he phone at the time of day they supposedly "attempted delivery". No notice was left on the door to let us know the delivery was attempted or that the package was available for pickup.
Thanks to Ontrac a 2 year old boy will be missing a present at his birthday party. I hope Amazon terminates their contract with this miserable company.