I had a great experience at Jackson physical therapy after recent back injury where I was referred by my physician Dr. Rosler. From the first phone call I made, to when I walked out the door the staff made my visit easy and comfortable.
I was offered paperwork e-mailed to me ahead of time, I was offered an option an appointment days and times, the receptionist was friendly on the phone and very kind upon my arrival. My future appointments were set up quickly, and even though my appointment time seem to be at 'rush hour' you would never have known.
The main physical therapist taking care of me is Kevin Thomason. He takes his time and listens to what I have to say about my recent injury and was careful about what I could do and not do during the appointment and afterward at home. Kevin is personable and explains exactly how he relates to injuries having had injuries himself. So he knows exactly what you're going through.
He always told me what to expect during the appointment and after I left, he informed me who would be seeing me on one of the days I was scheduled but he was off work.
I guess if I have an off comment to make it would be that the front desk is a bit tall. I know that sounds a little weird, but doing businesslike payments and paperwork across the desk so high made me feel awkward. It was a bit like the places you go to where they have the window that they slide. Just kind of a strange set up for atmosphere upon arrival.