We stayed at the W (long time SPG member) for 3 nights. It was very disappointing! The staff wasn't friendly, and worst of all...it's really loud at night. We read this in the reviews and specifically asked for a high floor, quiet room. (I'm pregnant and wanted to sleep!) When we checked in, we asked if the room was quiet and they said yes. Well, fast forward to midnight and you can hear the bass from the club in the lobby in our room on the 10th FLOOR until after 2am. The second night I called down and there was nothing they could do. I then asked to move to a quieter room the next day, and they weren't able to accommodate that. They gave me a free breakfast instead? If you're planning to be out until 2am or want to party at the club here then go for it! If not, pick another hotel!! I will definitely not be returning.