I made an appointment for my twins glasses and contact exam. When we showed up they told me they only had one of them scheduled. They said they would ask the doctor if he can be worked in and that got worked out. Then as we were getting all the tests done to see the doctor they come tell me that they were running the insurance and said they don't have a contact exam covered until after the new year. I asked them why wasn't this looked up before we came to the appointment and they responded we usually do. since we were already there they saw the doc and I brought up my frustration with him. I have to say I don't think he really cared. He seemed to just blow me off. we just returned today for the contact exam. I was sick with the flu so my husband went with them and told him to get a paper contact script so I can order the contacts online and that is what was said. Well, they come home and the only thing they gave them was a receipt. no prescription!! just quite frustrated that what I would call all "normal" routine things just not going smoothly.