I *really* wanted to give this hotel 5 stars, I was so excited about coming here for a "staycation" however it didn't live up to the expectations.
The good:
- Hotel staff seems friendly, we got there at 10am and our room was ready, didn't give us any hassle for coming super early.
- Food was good, we ate at the restaurant on the first floor as well as room service
- Lots and lots of pools -- even when they are packed, it doesn't seem like it because there's so many pools.
- Room was nice, nothing special.
The bad:
- We rented a cabana, was $215 for the day. It comes with chips and salsa, fruit and unlimited water (and you drink a lot of water when it's 110 degrees!). The cabana was nice, however it was very dirty. The sheets over the chairs were stained, the rugs on the floor were stained and they apparently didn't clean it the night before, there was food in the fridge from the previous person.
- Again, cleaning issues -- the pools were quite dirty, it's my understanding the pools are open 24 hours a day so I assume it's hard to make it perfect every day before it gets busy, however there was a lot of stuff in the water and random trash in the 'sand beach' area. I found several bandaids and random trash in the sand.
We'll be back as it's a great place to take your kids for the weekend, once they fix the cleaning issues, it'll be 5 stars for sure.