My fur babies love it here. I board Bingo and Maggie here all the time and we have been going here for 5 years. The staff is very caring and the owner Chad is very nice. When my fur babies come home they look good and healthy. I do not do the play time simply because my dogs only play with each other and we get a large suite for them. I did do play a few times in the past I would get a kick out of watching them on the cam. The only downfall is when you are on vacation yet you know you can see your babies on the cam you tend to want to be at the laptop all the time. LOL