If you are thinking of using this company, please stop and go elsewhere.
After reading reviews everywhere, and complaints on the BBB I can say I'm one of the few who got lucky and happened to not use this company, although I was originally scheduled to.
I had a move scheduled for Saturday at 1:00PM, until the new condo I was moving into let me know that weekend moves are not allowed because the loading dock is only available Monday-Friday, 9:00AM-5:00PM. I called Last Minute Movers back to change it to Friday at 1:00 instead and asked if it'll be done in 4 hours, the response was of course that's more than enough time.
Friday at 1:30 comes along and no sign of the movers, so I called the office and they were confused that no one called me yet and they called the driver. They called back to tell me the driver was around the corner and was stuck in traffic, will be there in 15 minutes.
2:00 rolls around, no drivers so I called back. The driver was stuck on black ice and had a truck issue. They're around the corner and will be there soon (mind you, I'm worried now because of my time constraints). 2:30 rolls around, same thing. 3:00 the driver calls me (already 2 hours late) and asks for my address because he's in Waterloo. My address is in Mississauga. Now I'm panicking because I need my stuff out of my current place and into the new place in 2 hours. I called the main number back and asked what on earth my options were at this point and they asked to hang on so see if they can find a new driver. I don't know why I was still hopeful here because the move was already going to be impossible.
I called back and of course he said no. I was upset, I asked them why they wouldn't let me know at 12:30 that they weren't coming for the 1:00 time? Why did they keep saying they were around the corner? I could have come up with a few options at 12:30 like getting a uhaul and doing my best to at least get everything out. Anyway that conversation ended with them telling me to act like an adult because it's the coldest week of the year and to "F" off and cancelled the appointment altogether. It is cold and I did feel for movers who would have had to move in that, but any sort of heads up about being that late and being up front would have been 100000% better and more professional.
Luckily I had a great landlord, she let me stay until Monday, if that wasn't the case I really don't know what I would do. I contacted Miracle Movers who were fantastic and roughly the same price to show up Monday morning at 9:00AM. Very professional, it was like night and day the type of service I got.
Overall, these people should not be in business and fully didn't show up for the move, but strung me along for 3 hours waiting. No apologies, nothing. On the phone they made it seem that I was the issue for expecting them to be there on time, or give notice that they wouldn't be.
Edit: 416-889-6559
Adding the phone number in hopes this shows up if someone Google's their phone number