I was getting some cake from the excellent bakery counter when a store employee came up and waved over the baker. He quietly explained that there was a crying child in another aisle and could he have a small cookie cut in half to share between the child and her brother. The baker's reaction was to exclaim, "An unhappy child in MY store? That's unacceptable!" She then scooped up an armload of treats and hurried off to shower the sad child and her brother in sugary goodness. That about sums up this store for me. They really want you to be happy shopping there, and I always am.