Management has the most ridiculous program for seating customers. They purposely make you wait to be seated even though there are plenty of tables available. When we asked why they do that we were told that it is so the kitchen doesn't get behind. Are you kidding?!? I have never heard anything so stupid. We watched people leave bc they didn't want to wait. Guess the kitchen won't get behind that way!
Seriously, seat people right away. Take their drink order. If, and only if, the kitchen happens to get behind, let the customer know and apologize for the dealt. No big deal. Anything else is stupid.
There are always other options. When you treat customers poorly they will find those options.
Once you do get seated the wait staff is very pleasant, helpful and friendly.