We live in Oregon and found our ATC trailer on Sun City RV's website. It was just the one we were looking for and decided to contact them. Jim Grant was our sales person and he worked with us on pricing and the paperwork process to purchase our toy hauler. We drove the 20 hrs to AZ to pick up the trailer. We felt we had everything we needed to pull the trailer home; however once the paperwork was complete and we needed to hook up our sway bar we found that our brackets did not fit on the trailer. Jim and Don Roberts worked with their service dept manager Derek to find a solution to our situation. They found brackets that would fit and Steve in the service department stayed a bit longer to help install it on our trailer. Also knowing we had a long trip ahead of us they filled the trailer with some water and filled our propane tanks. Our plan was to stay overnight in a RV park and found one right next door. Once signed in and parked in our spot we found the park only had 30 amp service and we didn't have the adapter for our 50 amp plug. It was 6:00 pm and Sun City was closed. I called Don on the number on his card, he answered and said come on over, I'll raid the service department and grab you one. What a life saver, he stayed a bit longer to wait for me to come back to purchase that adapter. We greatly appreciate all the support they gave and how they made us fill at home (like part of the family). Thank you Jim, Don, Derek, Steve and the rest of the Sun City staff. The purchase of our first toy hauler was a great experience.
Jim & Nicole S.