An eventual nine week repair turnaround for a 2009 Zuma scooter for lack of parts. (?!?) I understand they don't stock parts for all motorcycles, but they put absolutely zero effort into tracking them down. Their original estimate was July to November. They simply shrugged their shoulders and said it was out of their control
Only after I personally called Yamaha Inc. and asked for their intervention were parts for repair found essentially same day and graciously expedited at no extra charge to me. I mean...how hard is a phone call...and who doesn't think July to November is a bit unreasonable?
Nice guys, but a horribly run service department.