First time going here recently and I decided to check it out because I was next door at Yogurtland and wanted a mani/pedi. The look of the salon is nice. It's modern, seems to be clean but is also very crowded. Now that being said, it isn't cluttered, there is just a lot packed into a not so large space. On to my service: I had my pedicure first. Decided to get the basic spa pedicure which was $30, I consider that to be fairly standard for the level of pampering I received. For $30 you get to sit in a comfy massage chair, get the standard soaking, cuticle trimming, nail cutting/shaping and also callus scrubbing. The massage was nice, but nothing amazing and then the woman painted my toes with great care.
Moving on to the manicure and that is where things get a little dicey. Now, first off let me say that this salon was busy busy which is a good indicator of the quality overall of their work. There were 3 women getting elaborate 3D nail art done, and apparently that is Wild Orchid's specialty because they had 10+ books of past nails they have done. However, I was given the lady who obviously handles less demanding tasks such as manicures and she definitely needed more training. I asked to have my nails match my toe nails, but I wanted a gel manicure due to its longevity. She chose a shellac red color and proceeded to begin my manicure. After cutting my thumb cuticle badly enough that it bled, I started to get worried. She took approx 15 min alone just to trim my cuticles but also cut another finger. Trying to not be a diva I just tried to ignore the strong stinging feeling I had when she put the base coat on my nails. She began painting my nails with the gel polish and I kid you not spent 5 min on 1 single nail trying to fix it, then repaint then fix it again! After getting through the base coat, she proceeded to add the glitter to my nails. Well, her technique was really lacking and I couldn't communicate with her that well so I got up and asked one of the other girls doing 3D nails if she could explain to my lady what the problem was. The girl came over and completed my manicure, and did an awesome job. My nails basically look like Dorothy's Ruby Slippers from Wizard of Oz and are smooth! In the end my nails turned out great, but I was in the salon for 2 hours when I should have been done within 1.5 at the most.
I will go back and give them another try, but hopefully I'll be important this time to get a manicurist who has been properly trained.