My dad used to take my red Australian Shepard mix to this location. Not anymore. We've had nothing but troubles with them and the staff is rude. Our first bad experience was when they accidentally nicked my dog's leg so badly he had to be rushed to the in store vet to stop the bleeding and get staples. The vet visit was free but they still expected payment for the grooming. I was furious that nothing further was offered so I contacted corporate. The representative gave us a written apology and two free haircuts. My dad seemed appeased by this and decided to continue to take our dog to PetSmart. We noted that our dog was very nervous in the store and started to hate going for his grooming. My dad finally had enough when he took our dog in for his last appointment. We had an automatic appointment meaning every so often he is automatically scheduled to come in. My dad brought our dog in and they told him that they needed updated shot records. When my dad asked why they didn't notify him before he came in they fed him a line about being understaffed and not able to check records. Really? A big corporation like that with automated scheduling can't figure out how to get the system to notify them of outdated records. My dad told them he was not happy about being inconvenienced. In turn they went and took him off their automated scheduling. Great customer service! Shouldn't have bothered giving them a second chance. We will take our dog some place else where we don't have to deal with this crap.