There is something really wrong with this place. The food is good - maybe even exceptional for "fast" food, but it's slow to the point of incompetence. It's also full of zombies just shuffling around waiting for their food that has obvious taken so long that their brains have shut down.
I have eaten here two or three times now on various days - each time there has been some reason that it took 45 minutes to an hour to make a teriyaki bowl. Today's excuse was that they were 'slammed'. I called ahead (was told 15 min) and waited 30 min in the place after that when I got there. During that time "slammed" meant 1 other person ordered and 5 people stumbled and bumped into each other in the kitchen. Yes they got online orders but nothing to account for this side show of inefficiency.