Thursday morning, 10:30 AM, was our third visit to Snooze. There was a wait of about 10 minutes, no big deal, but once seated we waited a full 15 minutes for a waitstaff to acknowledge us. Finally, food and drinks ordered, served, and that was it. Not a single person came to refill beverages (coffee and soda), offer jam, ketchup, Tabasco...all of which we patiently tried to request but were ignored. We counted at least 11 people working there so that wasn't the issue. When we eventually just gave up and pushed our plates away, our server came over and apologized profusely for forgetting us and could she bring anything. I said we had wanted jam and...but before I could finish she took off to get a small bowl of jelly and left again. At that point we just wanted to leave.
The food here is honestly delicious, well except for the very dry toast. But you need to request every single condiment individually - butter, coffee cream, jelly, ketchup, even a straw. By the time you get it all, if you do, your food is cold.
There are way too many great breakfast places in Scottsdale where service is not an issue. Wish Snooze was one of them.