I called to place a to go order and everything went as smoothly as possible. They answered the phone very promptly which I loved because the planet Hollywood location doesn't. You have to call that one a few times to get an answer. The person who took my phone order was great, she made sure she had my order correct by repeating everything to me after we finished, I had a very large order so I was glad she took her time and made sure it was right. When I got there I walked right up and let them know I was there to pick up an order. Everyone was very friendly as they pulled up my ticket so I could pay. My food was already ready when I got there which was great and they made sure I had whatever condiments I needed and also wet naps. The food was amazing as always! I love this location because even though it gets busy everything still is done in a timely matter and the wait is never too long when I actually go and sit down and eat. Great job guys!