Was sold a microwave. Came in two weeks later and it was too large. Guys never even took it out of the box. Was told we would be credited and then we proceeded to buy a second microwave. Installers punctured it with an additional screw and it cut my cleaning lady's hand. Immediately called Sears and installers. They came and took it away. Never credited our account, the account accrued finance charges, late fees. . . Five months later it appears the microwaves were credited, but the installation charges were not and the late fees and finance charges are still accruing- almost $400.00. We've called the store numerous times and have been assured all is taken care of and it never is. Have Citibank calling on the past due Sears card eight times a day for the past six weeks.
Spoken with assistant manager, bc the manager Marrietta is evading our calls. Funny how one employee says she is on a conference call, another says she has stepped away from her office and the next says she did not come in that day all within a 15 minute call. WORST customer service.
Have purchased every piece of appliance in my home from Sears. Will never shop there ever again. Ended up purchasing the right size microwave from Lowe's. Hassle free and was the easiest experience. Highly recommend Lowe's on Washington and Buffalo.
Will have to see what happens with the account.