I like to stick to positive reviews, however, with this Dunkin Donuts, that will be impossible. This is the worst restaurant I've ever been to. The wait is rediculous. The people working here are idiots. They consistently screw up orders. During my first encounter, a stupid teenage manager rolled her eyes and walked away from me when I asked for some help. She was to busy working the drive-thru and texting on her phone. They screwed up my order. I just wanted to get it fixed so I could sit back down and eat with my family. The older manager tried to smooth things out, but she seemed to be ill prepared for her job. It looked like the non-existent owner stuck her with some dumbass lazy rude kids and expected her to pull a miracle out of her butt.
Their drive-thru is easily a 30 minute endeavor. Today when I got to the sign, to place my order, I was told their latte machine is broken. Normally that wouldn't be an issue, however, it took me 20 minutes to get to the sign. Now I had to wait another 20 minutes to get out of the drive-thru line. A**holes!
Later I called to ask for their store number. The young kid who answered the phone responded to my question with, "you want my store number?" Well, no sh*t! That's what I asked you idiot.
I was so excited when they built the Dunkin Donuts within walking distance from my house. Now I cringe every time I drive by. If my wife sends me there to get her a coffee, I get angry before I even arrive, knowing that something will go wrong. I'm usually a very positive person, but this store is such a freak'n mess that I need to scream.
I only told you about two bad incidents I had. I've had more because my dumbass keeps going back. That ends today!