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If I could give "Amazing Lash Studio Arcadia" zero stars I would. This place is a huge scam and disappointment. I will not be including names to prevent this review from being deleted. I joined the studio and had my first appointment with a brand new technician. The procedure was painful and I told her that numerous times, finally she realized the calming pads she was using she had dug into my right eye. I spent the first hour of the appointment in a lot of pain questioning if it was normal. When I was shown my lashes I told her they were uneven. She "fixed them" and poked me in the eye with a pair of tweezers. She panicked after poking me in the eye. Following this she told me that she had just recently started doing lashes (like 2 weeks ago). I went home and my eyes were BURNING but the girls there told me not to itch them or rub. I listened. My eyes were constantly tearing up and red. I called the studio about 5 days later as I was still in pain and had lost about 60% of my lashes. The manager scheduled me for a "consultation" with their correction specialist. I went in for my "correction" and the "specialist" told me that my lashes were not falling out that they were clumping together because my shower was too hot. When I complained that my eyes burnt she said that was the shower too. Additionally she told me that I should take Benadryl when I expressed concerns that it may be allergies. She "fixed" my lashes by brushing them and using tweezers. No lashes were added. I told the front desk girl that I thought I may have had an allergy and they again told me to take Benadryl. I had a fill scheduled 2 weeks later with the same correction specialist. I arrived 2 minutes late and the pregnant blonde front desk lady treated me HORRIBLY!! She did not greet me, all she said was "you're 5 minutes late and this is coming out of your time". I was 2 minutes late and either way as a customer I deserve a polite greeting. At this point I knew I never wanted to come back to this place due to her demeanor- it was SO awful. I waited a few minutes and then asked where the lash tech was since this was cutting into MY time that I was PAYING for. The rude pregnant lady huffed, got angry and got the tech. My lash appointment went very well from this point forward and I left happy with the service from the tech. I was still upset about the rude front desk lady, but was happy with my lashes. I woke up the next morning and many of my lashes were gone. The weekend passed and by Monday (day 5) I had less than 40% of my lashes. I called and they offered me another "consultation". They tried to get me to PAY for another fill (after 5 days).I explained that this would not work for me as I cannot keep coming in for consultations with no resolution. I got lash extensions to save time, and at this point I was at the studio an hour a week. The manager agreed to provide me one free fill that night with the same "correction specialist". The "specialist" was so rude to me. She did not speak other than to tell me I was "not cleansing and that I was wearing mascara. I had worn their brand of mascara 1x and I "cleansed" 2x daily as recommended. I left that night feeling in valued as "member" of the "Amazing" Lash Studio Arcadia. A few days later I went to get my brows done. The girls there all had lashes and were shocked that mine had been done earlier that week (I got them done Weds night this was Sat morning). The other girls had their lashes on for a week or 2 more than mine are we're 2x as full as mine. I left that appointment and immediately contacted the manager at the Amazing Lash Studio. The manager again offered me a consultation with her "specialist". I said no and that this membership isn't working for me. I told her about my irritation and itchy eyes and she told me the only way to get out of it was a doctors note. No one should have to pay their copay for that. Additionally the told me the "specialist" told her I was wearing mascara and that this was my fault. I asked for a copy of my contract to give to my fiancé who is an attorney. She agreed at this point to let me terminate my contract. Do not fall for this SCAM- these people are NOT "specialists". I bought their products (lash coating, cleansing products, lash brush, mascara) and tipped the "specialist" each time. I wasted SO much money at this place and hope that you all do not end up in my position- stay away from the Amazing Lash Studio Arcadia.
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