It's been a few months since I said I was done with this specific Teriyaki Madness, and I am happy to be able to do a positive update.
The owner reached out to me after I posted my review and asked me to call him so we could discuss the situation. While I never got around to doing so, it was the fact that he reached out coupled with co-workers reporting positive experiences here that got me to return.
I still call my order in 10-15 minutes before arriving and take my food to go, and it's actually ready when I arrive! Employees seem to be taking their responsibilities more seriously while remaining friendly and welcoming.
Very glad to say this T-Mad is back on the lunch rotation!