Upon entering Urban Mutts, the young lady who greeted me was nice, but not particularly friendly. She asked me questions about how I wanted Nacho's hair cut and was very detailed. The form for first-timers (I think) a little more detailed than the last groomer I went to with questions about personality, mannerisms, shots, veterinarian, which I wasn't too sure about.
When I was about to leave, I was told it would be 3 - 4 hours, after inquiring. I get out to my car, couldn't find my keys in my purse, and realize I had forgotten my them on the counter. So I go back in and look on the counter with the assistance of the young lady. After less than a minute, she reminded me that I put my keys in my back pocket. :-)
Nearly three hours on the dot had passed, and I received a phone call that Nacho was done. When I picked him up, he was just as cute as ever, but he WAS born that way. I do like his hair cut; it was like I wanted. A different young lady rang me up. She was nice, but also not very friendly.
Overall, I would not tell people not to take their dogs here, but I am going to try other places before I go back. The place was just kind of bland...not overly good, but not nearly bad.