Great staff with the exception of 1 little lady who can't seem to key in the orders unless it's given to her in the order SHE wants. Strange how no other cashiers have problems inputting orders. She obviously didn't pay attention during her customer interface skills training.
The food is great and we always go to this location as it's the closest to us, even though it's 8+ miles away. They forget the side of pickles fairly often but I always look for them before walking away from the counter.
Noticed complaints about the fries and this is my only gripe with ALL In-N-Outs. They cut their fries with the potato horizontal (you can watch them do it) so that they're all too tiny. It's probably a safety issue as it is harder to cut potatoes vertically. There's just wayyyyy to many teeny tiny fries in every order. I also watch my order and if the fries are sitting up there waiting for the rest of my order, they're going back and I'll ask for fresh, HOT fries. Regardless of the size, fries SUCK when they're not hot.
This location could save a TON of money by not having the AC cranked down so cold. You can actually hear people complain and move from table to table trying to find one that's not freezing. It also makes the food cold so quickly. I know the workers get hot in the back, but it's ridiculous that they freeze out all of their patrons who are trying to enjoy a HOT meal.
They're supposed to be opening a location in the Queen Creek Marketplace which would be a lot closer for all the SE Gilbert and QC folks. Come on . . . get the QC location built now!