This store has been hit and miss for me in the past. Slow service. Running out of stuff. Not really apologetic for lack of good service or products. It is a very small store so I usually go through the drive thru. The last two times I have gone through the drive thru, I have had very good service. Smiling staff who have made small talk with me. Really that makes a lot of difference.
I still hesitate to order complex items in case they are out of supplies but a simple latte or Frappuccino is good. I look forward to continued good service and I will bump up the stars.