I went the first week the restaurant opened, which was about 8 or 9 years ago...and did not go back until this week. I saw it on Groupon, so thought it was a good opportunity to try it again.
First of all it is a beautiful room, and not very busy.
In fairness the food was 5 star, it was these odd occurrences that took it down to a three for me, and a 0 for the friend who went with me.
I ordered a roasted beet salad, when it arrived it was beautiful, but I grabbed the plate and it was filthy underneath. I am always hesitant to send something back, but I just could not eat. I know it is easy to have dirty plates in a restaurant, so I very gently explained to the server, I saw him take it to the manager. A different server delivered a new one about half of the size on a smaller plate. Then the manager hurried by and said under his breath said "enjoy your salad". Well I have seen enough exposes that that really creeped me out. So although it was delicious I was uncomfortable eating it.
Although the restaurant was very quite, the manager never said a word to us. No apology, no reduction in price, no acknowledgement that something had gone wrong. My friend did not eat her dinner and I asked if she did not like it, she said the whole thing left her with such a bad feeling she could not dine comfortably, and would never go back, hence her 0 star rating.
I think I would have had a much better feeling about the whole experience if the manager would have at least come and apologized.