We had a coupon and went to this new location for an oil change. My husband also mentioned that we might need need front brakes so had them check as part of their inspection. They called a few hours later with upsetting news, saying the pads and the rotors needed to be replaced because we let the front pads get too low and it damaged the rotors. My husband said we would need to wait since we didn't have the $700 available at that time. When we got the car home he pulled the wheels to inspect the damage. There was not one groove in the rotors and the pads had at least 2,000 miles left on them. Not a good first impression at all. Now we found that they didn't replace the screw on my oil filter cover either, so it's been flopping around for a few weeks causing a weird noise I couldn't pinpoint. We told them not to rotate the tires as I just had that done, but they did that too. I do not recommend them at all as either they have mechanics who don't know what they are doing, or this was something they just do, on purpose to jack up the repair bill. Update-here is the oil filter cover, it's being held on with one rivet!! Really guys?!?!?!