They NEVER answer their phone. As far as service goes it's hit and miss.... I've been helped by girls who were knowledgeable and pleasant but I've also been helped by girls that needed some serious customer service training and than there's always at least one snotty princess that needs a reality check, or a hand across the face lol. The only reason I shop here is because there's nowhere else to get the product lines I buy in this damn state. Good luck! = )