I found Tom through Yelp (my first resource) :). I left him a message and he called me back the same day...impressed. He was very helpful considering we are out of state. I told him our situation (a rental property) and he understood and didn't try to up-sell us either. He mailed us a quote, invoice and a thank-you letter. I really liked the promptness. I was able to pay over the phone which was convenient. The price was affordable and from the looks of it, the carpet looks good.