I went to Jodi with a picture of a hair color I've had before, and for a trim. Easy, right? Wrong! The color I got was orange and white, not the rich medium blonde in the picture. The cut took all of five minutes, and she cut my hair dry (that's a first!). I ended up cutting my hair myself, and the right side was an inch longer. I asked her to redo the color. She said, "I knew you'd be back because it was more orange than you wanted." Then she put a lighter color over the orange and toned it. Sigh... Long story short, it was way too light. I just got my hair redone by another stylist I'd found through referral, and it looks pretty good. So, good money after bad, I can go out in public again, and not worry about looking like I'm trying to be a poor man's version of Marilyn Monroe.