I've gone here multiple times to get facials, and I leave feeling refreshed and satisfied each time! The aesthetician Carlie is one of the nicest people I've ever met, she's very easy to talk to and gives me tips on what products I should be using to wash my face. But what I really like is that she doesn't push me to purchase any of the store's facial cleansers or moisturizers--I get so annoyed when people do that!
I got the pumpkin facial three times with Carlie, most recently using a living social deal. It was great and I high recommend it for anyone who is going there for the first time.
I've never had any of their other services (makeup, waxing, tanning, etc.) but the space and products seem really nice so I'm sure it would be a great experience.
As someone who has received MANY facials from a wide variety of places in Cleveland, I'd recommend this place as one of my top choices. The ambiance, the aesthetician, and the way my skin feels after are all great!