Monthly I get hit with advertising from one company in particular (Ace Plumbing). I don't wish to give my business to someone just because they send me some form of propaganda. However a company needs to get their name out there some way (I understand). Ace does the mail out thing monthly and Pete the Plumber is one I recall from the golf ball toilet commercials (you remember?). Well I did my research (online) and found Pete the Plumber to have reasonable reviews overall (all companies have problems at some time).
Today they came by during the time they were supposed to come by. Everything was professional and friendly. The plumber knew what he was doing and got the job done quickly. Wayne fixed and replaced a burst pipe that led to my front yard. I wanted a tap installed that would allow me to drain the tap and shut it off from inside the house. As well I wanted a self draining tap for the outside of the house. This way I can be sure the line is drained and the line that is close to the cold areas (that wouldn't receive much heat) could be kept drained when needed and not run the risk of damage again (bursting). Kind of like double security or protection like companies such as BP should have done to prevent the major disaster they created in the Gulf because they didn't want to put an extra line of protection in when they should have.
The price I paid was $150 less than what I would have had to pay Ace Plumbing and they were not just willing, but encouraged me to have the installation done they way I did it because Ace Plumbing is like BP in that they feel it is senseless to have an extra line of protection when it comes to plumbing. I am happy with the service I received but I feel the company needs to get with the program a little when it comes to paying for things. I am not comfortable allowing a company to take an impression of my credit card, and I don't like writing cheques either. It would be nice if I could have payed for the service from their website through Pay Pal or something. Or able to pay the way I wanted with an email money transfer. If the company were a little more with the times and accepted other forms of payments, than I would have given them a 5 STAR rating.
The following Monday,
Good News, Terri from Pete the Plumber contacted me today and let me know that they do accept email money transfers. She also let me know she forwarded a notice to each of her employees to let them know that they need to accept this form of payment and how to do it.
So now these guys get a 5 STAR from me