The Front Desk staff is the antithesis of hospitality. When checking in, we were informed that, without reservation, there was a walkin rate of "x" per night, after pulling up a reservation of "y" per night on Expedia. With no "option" to honor a competitive rate, we were made to literally sit in the lobby, book the reservation through a third party and then wait another 10 minutes for the reservation to populate in the aloft system. The gentleman, "Dee," who assisted us was one of the least accommodating people in the business, busy on his personal phone half the time and second only to his a.m. counterparts who were equally displeasing at checkout.
These people are your first and last impression, aloft- get it together. Your employees just earned you a scathing Yelp! review, a vacation horror story in customer service and about 20 less future customers, in the immediate. Congrats!