I contacted this company back in early September to get an estimate after realizing I could no longer procrastinate about getting my roof done. I am an employee of the Housing Authority and this company was recommended to me by a co-worker/friend who is a Maintenance Supervisor for the same agency. The first time I called, all I got was voicemail, so I left a message with full contact information and awaited a callback.
After several days passed with no return call, I tried again. I managed to make contact with a woman that answered from what sounded like a cell phone while driving. She provided me with the estimator's cell number, so I called him directly. He scheduled an appointment to come over Saturday morning.
The estimator called at least 40-45 minutes earlier than the appointment time wanting to start then. He was calling from his pickup truck and was already parked directly in front of my house! I was not ready to greet visitors yet and had to rush to get dressed.
After a thorough inspection, I was shown photos and provided a verbal estimate. What struck me as odd was that I was given 2 estimates-one if the company did it, and one that was $2,000 less if I paid him directly and let him do the job himself. He promised if he did it, I'd get a lifetime warranty-just call him and he'd come fix any problems.
Yeah, right, buddy. What if you die 30 minutes after completing the roof job? My warranty would go right down the drain, that's what.
If that weren't enough, he promised to come back later (had other estimate appointments) and provide a WRITTEN estimate. Well, that never happened. I never heard from him, nor any representative of the company again. I decided it was their responsibility to follow-up with potential customers, not my responsibility to track them down. Needless to say, I contacted another company and the rest is history.
Beware of any company whose employee is trying to undercut his employer's cost and pocket the money on his own. I wonder how much this company has lost just from this one rogue employee.