I was out of town when my pipes burst and needed them fixed while I was away. Josh from Leak Doctor was able to come out when others were swamped during the 4-5 day cold spell. Communication skills were stellar always keeping me posted on what was happening, my choices in the matter and a project timeline. Additionally they were able to fix two other minor things I needed and had put off till the pipe break. Furthermore they had a Yelp Coupon on the site which eased the pain a bit. I was very pleased with the customer service, communications, responsiveness and timeliness on completing the project. When it gets cold here in the Valley and things break getting service + parts at those times is very, very challenging. No different than your A/C going out on July 4th weekend...good luck! However in this matter Leak Doctors were professional, courteous and timely. I would recommend and use in the future.