I've been to this location many times to check out deals or any new mainstream records. The clothes are expensive but I never buy any of the clothes -- unless I find something really fitting and on sale.
I've never had any issues besides months ago, the Audio Tech. record player I bought had a broken needle but luckily I got an exchange. Also the time that a record sounded off and was past the return/exchange date (I still had the receipt), they easily issued a store credit with no problem. Today, I bought a record, had a question about it, and the guy at check-out was kind enough to help me with it.
Overall, I'd recommend this store to anyone who's downtown and wants to check out some things. They have a photobooth (which I haven't checked out yet) upstairs!