The doctors at Surprise Pediatrics are great, however they get one star because their front desk staff is AWFUL. I asked the administrative office clerk, Melissa, if they received my fax and they said, "no." to which I responded, "Why would I have a confirmation that you received it?" After arguing with me that she did not have the paperwork she finally decided to humor me and check, she put me on hold. A few minutes later she magically found the paperwork. I asked Melissa to fax records to a surgeon that my son's pediatrician had recommended for my his operation. The surgeon's office needs it right away for processing so I requested the paperwork be sent over that day. Melissa asked me when the appointment would be and then she told me she would get the required paperwork there before the scheduled appointment. I checked with the surgeon's office and they confirmed that they have not received any paperwork from the pediatrics office. So, I called the doctors office, once again, and Melissa told me that she sent it the previous day at 2:30 p.m. which I found interesting since at 3:15 p.m. that same day she had claimed she had not even received the original release forms from me (the original, magical fax). When I mentioned this fact, she told me that her fax must have a different time stamp on it because she sent it and it was received an hour before she told me she did not have it. After the fact she tried to move the blame from her fax machine and place it on me saying that I must have given her the wrong number.
Surprise Pediatrics should be embarrassed with their office staff unprofessional and lazy behavior. The interaction with these people who handle sensitive health information for my children has been extremely unpleasant.