Food and service used to be great! Food changed and just isn't the same quality. Service I mean it's essentially a buffet line but if I ask for no tomatoes and would like extra cheese, even asking how much the cheese was, knowing it would be an extra charge. $.69 for not even a quarter of a small ramekin of cheese kinda ridiculous. The lobster bisque is a good example of high expectation low quality. I will stick to Panera from now on at least it's consistently good not just mediocre sometimes.