My family and friends have been dropping by to this restaurant for a long while. (15 years...I grew up eating their now discontinued children's meal - steak + fries + ice cream. Yum, although, that's probably why I'm fat...) So far so good, their bbq pork is pretty good (not too sweet nor charred), and their congee is always good.
However, the service has turned abysmal. My father and I dropped by today (on Father's Day), and the atmosphere was pretty rough. One, the owner's daughter kept yelling in Cantonese to the waitstaff and kitchen staff to hurry up and serve the customers. Two, the waitstaff was pretty much dead on their feet, and wanted to hurry us out of our seats. (Granted, that's pretty normal for Father's Day, but the atmosphere contributed to the "get the hell out of Dodge" mood.)
I've been to roadside eateries in Hong Kong, and even then, the service has been much better.
Granted, my family and friends will probably head back here. Hopefully, it's just a one-off thing on "special holidays".
* The owner's daughter is physically disabled and cannot easily move, but that does not entail shouting at the staff from the other side of the store.