This review is about Brad the manager at the Greenway and Tatum location.
Brad talked me into a plastic high pressure pool filter cartridge cleaning wand. There was a metal one I brought up to the desk but Brad said this was better. I could have gotten it cheaper on Amazon but since they test my water I like to buy my chemicals there and I thought it was fair to buy this tool there also.
I had to put it away unopened and when I unpacked it to use it the plastic was deteriorated and the threads were falling apart on the brush attachment. I brought it back and explained to the guy at the desk that I had not opened it and wanted to just swap it out for an unbroken one. After checking with the manager he said I needed the original receipt within 30 days of purchase. I asked who the manager was he said Brad and I asked to speak with him since he talked me into the item and I walked toward the back desk. At that point Josh came out and told me the same thing. Original receipt, 30 days. I saw Brad and before I could walk up to him he walked right by me and started waiting on another customer. He knew I wanted to see him. Really? Couldn't deal with me himself? How courageous. Real management material. I also looked on the wall and there was no longer this item. I think Brad sold me some junk he wanted to get rid of.
I like the testing service that Leslie's provides and will just switch stores. I certainly won't buy any high ticket items though after these other reviews, just chemicals.