NEVER AGAIN.
I would end the review there because I refuse to spend more time on this place (and hope that no one else wastes their time either) but I guess this deserves some explanation.
Got here a little before 1 PM and was seated with the boyfriend. We were handed menus by a girl who said, "Uhhh I'll let you have a minute to look this over and then send someone over." Uh oh. Already knew that no one had any clue what they were doing and could already tell this was not going to be a good indication of what was to come.
5-10 minutes go by and we haven't even gotten drinks yet - or have been able to order them for that matter. We push our menus to the side and gaze at the workers behind the counter to see if someone is going to wait on us. A guy finally comes by and takes our order after explaining that there was some issue with the computer. Rule #1: The customer doesn't care what is wrong. We are just hungry. Let us order and just apologize quickly for the wait.
When I ordered my edamame I physically had to point to the item on the menu since he wasn't sure which of the three I ordered. No, I'm not kidding.
5 minutes after ordering we finally get our drinks - water. Yes it took about 20 minutes to get water. About 5 minutes after that we get our edamame. It doesn't look like the truffle oil and garlic oil edamame I ordered and I ask him if this is the correct one. He says yes and walks off. Well guess what? It wasn't. It was the chili one. I physically pointed to the menu which one I wanted, then ask as it is set down if it is the correct one, and it's not? It's not like there are 100 different edamames on the menu - there are three. Had to get his attention to get us a new batch which came out a lot quicker this time. It was good, but had too much garlic oil that overpowered the truffle oil, and it was way too oily. Each piece was dripping - not too appetizing.
The waiter comes by a couple minutes later to give us the sweet potato fries (which were very very good, although I didn't like the sauce too much) to tell us our food is ready but they're waiting on the pickles. WTF? Then he tells us he is going on break and someone else will be covering our table. Right. Food comes out a couple minutes later. The grilled cheese I got was okay, but totally not worth $7. Matt got a Ronin burger which he thought was alright as well but didn't like some of the mix of flavors. The same waiter who I guess didn't go on break comes by and asks us if we want dessert which we say no, and then asks us if we want the check and hands it to us.
We walk up to the counter to pay and I hand it to the girl there and say I am going to be paying cash. SHE WALKS OFF. SHE FUCKING WALKS OFF WITH NO EXPLANATION TO GET FOOD AT THE COUNTER. ARE YOU KIDDING ME?! Our waiter comes by a minute later, my mouth agape and I pay and get out of there.
I said in a previous review that Macaroni Grill was the worst service I have ever had, but this takes the cake. I would rather exclusively eat at the Macaroni Grill for the rest of my life than return to Bachi Burger. All in all it took us over an HOUR to have what at other places would be a quick 30-40 minute lunch. No one knows what the hell they are doing and they also seem like they don't care either. The food was alright, but not enough to make me ever come back with that kind of service or lack thereof. Jesus Tap-dancing Christ on a cracker, if you hold your sanity dear to your heart do not go to this place because the service is absolutely appalling and I refuse to return to this establishment because of it.