It pains me to have to submit this review since Salsarita's used to be my family's fast casual option for Mexican food. We have even had a few events catered from Salsarita's. Admittedly, it has been about three months since we last dined here because we had been out of town for the summer. It appears a lot has changed and not for the better.
First, the service. I was with my two daughters and they ordered first. My oldest daughter ordered a taco kid's meal. The male server then repeated, "a kid's nacho?" I said, no, a kid's taco meal. Then, as he was preparing to make that, a female server said, "she wants a kid's nacho." I said, no, she asked for a kid's taco meal. While the first server was finishing up preparing the taco(s), the female server said, we'll just ring her up for another taco. I inquired about the quantity of tacos in a kid's meal, and they said, "one." I responded that all she wanted was a kid's taco meal and she didn't want two tacos.
Then, it was my turn to order. I asked for a regular chicken burrito. The order was prepared accurately, albeit with sparse fillings. When I asked for guacamole, I was told it would be $1 extra. This was a new change since I was last in the store, but I know that the prices of avocados has increased, so I was fine with that. However, when the server put a small dollop on the burrito with the spoon, I asked for a little more. We asked for the order to go and got to our destination to eat it.
Second, the food. As I bit into to burrito, I had to spit out my first bite as the chicken was char-burned. Luckily, the badly chard meat was only in that bite, but I was contending with flecks of charred meat in my mouth in the subsequent bites. After a couple more bites, I was surprised that the burrito completely lacked flavor. I had medium spice salsa on the burrito and that didn't even add a flavor pop. I was also thinking the guac would add nice flavor, but somehow it had very little taste at all, just large chunks of tomatoes to act as filler.
This experience has dampened any desire to return to Salsarita's again. There are other options that we can pursue where the food has more flavor and we get accurate service. The value for the quality of the product doesn't align. This is a sad day for me since we really had good experiences with the food and service leading up to this moment.